Delivery policy

WHEN TO ORDER 

You can order online in advance and choose a day you’d prefer your cheese to arrive. Typically we accept orders for 3 days ahead of delivery. If you are ordering cheese for a special occasion, be sure to select an estimated delivery date two days before your event in case of courier delays. For example, if your event is over the weekend, it is best to choose Wednesday as the estimated delivery day. 

PREFERRED DELIVERY DAY 

As we use third party couriers (typically DPD) we unfortunately cannot guarantee the arrival day of your order. We ask that you let us know when you would prefer the cheese to arrive and assure you that we will do our best to ensure that it arrives as close to then as possible. 

PACKAGING 

We will send your cheese in cardboard boxes, insulated with biodegradable materials.  When the weather is warm, we will also include ice packs, which will melt in transit to help ensure the cheese stays cool for as long as possible. We do not deliver in refrigerated vans. 

TRACKING MY ORDER 

You will receive a tracking email and text message from the courier when your cheese is collected from us. You can follow the progress of your order via the link in this notification and choose your safe place. In the morning of the day your cheese is due to arrive you will receive another notification with a one hour window slot for your delivery.  

We will be keeping an eye on our deliveries. If you spot an issue with your order, please contact us and we will be happy to follow up with the courier on your behalf. 

MY DPD 

DPD offers a service called “MY DPD” which allows customers to defer their delivery to a day or time that suits them better. Please be aware that we strongly advise against using this service for our cheese.  If you choose to use this service, changes made to the delivery date will occur after the cheese has been dispatched. As such cheese may be in transit for long periods of time and the quality of cheese will be negatively impacted. 

WHEN THE DELIVERY ARRIVES 

Unpack the cheese from its box. In the unlikely event of a problem, please contact us immediately. 

STANDARD DELIVERY 

Standard delivery orders should arrive between 7AM and 7PM on your preferred delivery date and costs are listed below. During peak times, for example in the run up to Christmas, these hours are extended. If you live in a remote rural area, or in the Scottish Highlands, delivery may take 2 days from dispatch. 

IF YOUR ORDER IS DELAYED 

In the unlikely event that something goes wrong with your delivery, please let us know as soon as you are aware of the issue. We will be happy to follow up directly with the courier on your behalf. 

RETURNS 

We don’t accept returns of cheese products or other perishable goods.  

ORDER ONLINE – COLLECT IN OUR SHOPS 

We have a Click & Collect feature that allows you to place your order Online in advance and choose a day you’d like to collect your cheese from one of our outlets. 

Typically we accept orders for next day collection up to 12 midday the day before, although during peak times lead times can extend to up to 48 hours prior.   

DELIVERY CHARGES to UK 

 
ENGLAND, WALES & CENTRAL SCOTLAND 

Orders under £40.00

  • Standard delivery is £5.50

Orders over £40.00

  • Standard delivery is Free 
  • Collection in Outlet free 

OTHER UK DESTINATIONS BY ARRANGEMENT